Terms of service.

1. Introduction

By accessing or using our website and services, including but not limited to Pilates and Yoga classes, various wellness events and retreats (collectively referred to as the “Services”), you agree to be bound by these Terms of Service (“Terms”).

2. Booking and Cancellation Policy

2.1 Booking

To reserve a spot in our classes, events, or retreats, you must complete the booking process provided on our website or otherwise communicated. Upon confirmation of your event or class booking, you will receive a confirmation email with details of your reservation.

2.2 Cancellation Policy

We require a minimum of 48 hours' notice for cancellations of any bookings to transfer the ticket value to a future event. Cancellations made less than 48 hours before the scheduled time will not be eligible for a rescheduling unless otherwise agreed in writing. Refunds are not offered; however, In exceptional circumstances, please contact us directly to discuss your situation.

3. Enquiries

We strive to respond to all inquiries within 24 hours. If you do not receive a response within this timeframe, please feel free to follow up with us.

4. Media Consent

By participating in our classes, events, or retreats, you consent to the use of photographs and videos taken during the session for promotional purposes. If you prefer not to be photographed or filmed, please ensure you inform us prior to your session.

5. Health and Safety

5.1 Participation

Participation in physical exercise, including but not limited to Pilates and Yoga, is at your own risk. It is your responsibility to inform the instructor of any injuries, medical conditions, or other circumstances that may require modifications to the exercises or poses.

5.2 Advice and Information

Any advice or information provided during our workshops, classes, or retreats is intended to support your wellness journey. However, it is at your own discretion whether to follow or apply any advice given. We recommend consulting with a healthcare provider for personalised guidance.

6. Liability

To the fullest extent permitted by law, Zenith Retreats and its affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from or in connection with your use of our Services, including but not limited to injury, loss, or damage resulting from participation in our classes or events.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

8. Contact Us

If you have any questions or concerns about these Terms or our Services, please contact us at madeleinezjoslin@gmail.com.